Contact Ember Pro

Privacy Policy

Effective Date: 2/8/2025
Last Updated: 5/13/2025

Ember Pro, LLC is committed to protecting the privacy of our business customers and their employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunication services, including voice, text messaging (SMS/MMS), and data services and websites.

This Privacy Policy complies with California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We may collect the following categories of information:

  • Mobile Subscriber Data: When users opt-in to receive SMS communications, we may collect mobile numbers, carrier information, and timestamp of consent.
  • Business Information: Company name, business address, contact details, and account-related information.
  • Personal Information: Names, phone numbers, email addresses, and payment details of business representatives or employees.
  • Call and Communication Data: Call logs, SMS/MMS metadata, voicemail data, and network usage information.
  • Device and Technical Information: IP addresses, device IDs, browser type, operating system, and location data.
  • Billing and Payment Information: Credit card details, transaction history, and billing records.
  • Customer Support Interactions: Information shared during support inquiries, including recorded calls and chat transcripts.


We do not sell or share personal information for cross-context behavioral advertising purposes as defined by the CCPA/CPRA.

2. How We Use Your Information

We collect and use information for the following purposes:

  • To provide, maintain, and improve our telecommunication and messaging services.
  • To send SMS alerts, service-related updates, marketing messages (with consent), and administrative communications.
  • To fulfill SMS program compliance including opt-in confirmations, HELP responses, STOP confirmations, and frequency disclosures.
  • To process payments and manage billing accounts.
  • To detect and prevent fraud, security threats, and unauthorized access.
  • To comply with legal obligations, subpoenas, and law enforcement requests.
  • To provide customer support and troubleshoot issues.
  • To send service-related updates, security alerts, and administrative communications.
  • To personalize user experience and improve our services.


3. SMS Text Messaging Compliance

By opting in to receive text messages from Ember Pro, you agree to receive automated and/or manual marketing and informational texts at the mobile number provided.

  • Message frequency varies.
  • Message and data rates may apply.
  • Text HELP to 858-939-9345 for help.
  • Text STOP to 858-939-9345 to cancel.
  • Consent is not a condition of any purchase.
  • For additional help, contact info@emberprousa.com or 858-939-9345

All SMS communications are governe3d by this Privacy Policy.


4. How We Share Your Information

We may share information under the following circumstances:

  • Service Providers & Partners: We may share data with third-party vendors who assist with billing, customer support, analytics, fraud prevention, and network maintenance.
  • Legal Compliance: We may disclose information in response to lawful requests from authorities, subpoenas, or to comply with applicable laws.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • Emergency Services: We may share location data with emergency responders when required.

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


5. Data Retention

We retain information only as long as necessary for business and legal purposes, including:

  • Call logs & usage data: Retained for up to 24 months.
  • Billing & payment records: Retained for 7 years per financial regulations.
  • Customer support data: Retained for 24 months to improve service quality.
  • Legal compliance records: Retained for 7 years, the duration required by law.

Upon request, we will delete or anonymize data unless retention is legally required.


6. Your Rights Under CCPA/CPRA

As a California resident or business user, you have the following rights:

  • Right to Know: Request details on the categories and specific pieces of personal information we have collected.
  • Right to Delete: Request deletion of your personal data, subject to legal exceptions.
  • Right to Opt-Out of Sale or Sharing: We do not sell or share data for targeted advertising, but you may opt out of certain data-sharing practices.
  • Right to Correct Information: Request corrections to any inaccurate personal data.
  • Right to Limit Use of Sensitive Data: Restrict how we use sensitive information, if applicable.

To exercise these rights, contact us at:
Email:  info@emberprousa.com
Phone:  858-939-9345


We will verify your request and respond within 45 days, as required by law.


7. Data Security Measures

We take security seriously and implement:

  • Encryption for data in transit and at rest.
  • Access controls and multi-factor authentication.
  • Regular security audits and compliance monitoring.
  • Firewalls and intrusion detection systems.

Despite our efforts, no system is 100% secure. We encourage businesses to implement their own security measures.


8. Do Not Track & Cookies

We do not respond to Do Not Track (DNT) signals from browsers. However, we use cookies for analytics and service functionality. You can manage cookie settings through your browser.


9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.


10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website with the “Last Updated” date. Continued use of our services after changes indicates acceptance of the revised policy.


11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
EMBER PRO
Email: info@emberprousa.com
Phone: 858-939-9345
Website: emberprousa.com